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SHIPPING & REFUNDS

SHIPPING POLICY

Standard delivery

Please allow up to one business day for your order to be processed before shipment. We have same day shipping, for residents within the postal precincts of the chocolate factory, subject to a radius of 5 km. For outstation orders a window of at least 3-5 working days is required based on your location in India. If for any reason, we’re unable to ship your order as expected, we’ll get in touch with you.

Large or Custom Orders

If your order is for a large quantity of items or for custom orders like a birthday party/wedding orders, additional time will be required by us. Please feel free to contact us to enquire when your package will be dispatched/estimated date of delivery. Should we anticipate a delay, our team will reach out to you.

Shipping information

Orders will be shipped out Monday-Friday as weather allows. If the weather turns warm towards the weekend, we will hold orders scheduled for Friday, to ensure that it is not stuck in high temperatures while in transit. Naturally, during warmer weather, we may have to increase the ice packs in your parcel to avoid melting.

Chocolate starts to melt at around 20 degrees C, so we take great care when preparing and shipping your order to ensure it arrives to you in perfect condition. Therefore, 

  • Thursday & Friday shipments may be held until the following Monday to ensure your chocolate is not found in a warm shipping transit location over the weekend.

  • Ice packs may be added to your order to ensure temperature control during the journey.

Note: In some instances, colour variations may be noticed in the chocolates and this is due to temperature changes but does not in any way affect the quality of the products. 

REFUND POLICY

We do not accept returns or exchanges, but would certainly like to ensure that your experience with us is meaningful. For any issues regarding your purchase and or delivery, please contact us via email at write2teafactory@gmail.com or call 94430 52066 with details about your concerns/queries.

contact

Tel: 94430-52066 / write2teafactory@gmail.com

Doddabetta Teea Traders, Nankem Hospital Premises, Bedford, Coonoor, Nilgiris Dist. TN - 643101.

Working hours 10:00 am - 5:00 pm

(except on Sundays and declared holidays)

©2020 HOMEWOOD CHOCOLATES.

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